Terms & Conditions

How to Order

Simply browse our online shop and select by clicking the 'Add to Basket' underneath one of the pictures. Once you have made your selections click on the Checkout icon.
You can now complete your purchase by following the simple instructions given. Please add your name and postcode and then click on 'Get my Address'. Please verify your address before continuing making sure the house number or name is entered.
Once you have given your delivery details, please click on the 'Continue to Payment' button and you will be transferred to the secure server using SSL technology. You will then be asked to enter your payment details by clicking on the 'Purchase' button and must have read, understood and accepted the terms & conditions specified at the bottom of the page.
The following terms and conditions will apply between you and Kenwood for the sale and purchase of the items contained in your shopping basket. These terms do not affect your statutory rights as a consumer.

Method of Payment

All credit card/debit card transactions are subject to validation and are authorised by your card issuer. If your credit card payment is rejected, then your order will not be fulfilled. You will be contacted by email or phone and if we do not receive a reply from you within 5 working days we will reserve the right to cancel your order.
We use 3d Secure Authentication for payments to protect yourself from fraud transactions.

Prices

Prices are quoted in Pounds Sterling.

Acceptance of Orders

An order is deemed to be placed when an order is placed electronically through this website:
We reserve the right not to accept an order, in which case you will be notified within 7 days of receipt.

Delivery Policy

Kenwood will aim to dispatch your order within 3 working days of it being placed subject to credit card authorisation and stock availability. Please allow 7 working days for delivery. If there is going to be a delay for any reason our On Line Order Enquiry Team will contact you by telephone or by email. If you need to contact us regarding the Delivery of your product, please contact us using our Contact Us page on the website.

To minimise the risk of improper use of your payment card, we regret that we are unable to deliver orders to any address other than the address registered with your payment card issuer.

The customer is liable for payment of any local country import duty and/or sales tax levied at the time of entry into the country of destination. We have no control of these charges and cannot predict what they might be. Customs policies vary widely from country to country and you may want to contact your local customs office for further information.

Delivery Costs

We offer free delivery on all orders over £ 99.98. For orders under that value there is a standard £ 5.00 delivery charge.

Returns & Cancellations

Returns


If you are in any way dissatisfied with any item/items that you have ordered, provided that the goods you ordered are returned to us in original unused condition (including packaging & boxes) within 14 days of receipt, we will immediately refund the purchase price of the item/s using the same method as your original payment or exchange. Only the original delivery charge will be refunded, we will not refund the cost of returning the goods to us

Before goods are returned authorisation for return must be given by Kenwood. Please contact the On Line Order Enquiry Team using the Contact Us page on the website or Call 01420 525583

Please return all goods to the following address:
Kenwood
MMC
Blacknest Road
Blacknest
Alton
Hampshire
GU34 4QE

As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning an item or items to us.
All Shipping costs of any returned goods remain the responsibility of the customer.

Cancellations

You can cancel your order at any time provided that your order has not been dispatched. Please contact our On Line Order Enquiry Team using the Contact Us page on the website for more information or call 01420 525583
If your order has been dispatched, please return for a full refund on receipt of goods.

Before goods are returned authorisation for return must be given by Kenwood. Please contact the On Line Order Enquiry Team using the Contact Us page on the website
Please return all goods to the following address:
Kenwood
MMC
Blacknest Road
Blacknest
Alton
Hampshire
GU34 4QE

As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning an item or items to us.

Shipping costs of any returned goods remain the responsibility of the customer.

Faulty Goods

If, when your order arrives, it has been damaged in transit or it appears faulty, please contact the On Line Order Enquiry Team using the Contact Us page on the website or call 01420 525583. We will, subject to availability, replace the item immediately upon receipt. If stock is unavailable we will refund the full purchase price or offer full repair.
We will arrange to collect the faulty item/s from you.

Refunds & Exchanges for Promotional Offering

In situations when customers are offered a promotion whilst shopping, the following policy for refunds and exchanges will be in place. Promotional offerings will run only for a limited time. In a refund situation, the customer will be refunded for the actual amount paid. If still within the promotional period an exchange may occur using the discounted rate. If outside the period and the exchange is for a different product and a different price, the exchange difference will be the discounted price and the full retail price of the exchanged product.

Warranty

All goods supplied by us are warranted free from defects for the period stated on the product packaging (which in the case of most of our products is 12 months) from the date of supply. This warranty does not affect your statutory rights as a consumer.

All services performed by us will be performed with all due skill and care. This warranty does not affect your statutory rights as a consumer.

The warranty contained in paragraph does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval.


If the goods supplied to you develop a defect while under warranty, you should notify us immediately by calling Customer Services Department on 02392 392999


Complaints & Comments

We aim to deal with all complaints as effectively as possible. A complaint may be emailed to Kenwood@webfulfilment.com, or by post to

Kenwood
MMC
Blacknest Road
Blacknest
Alton
Hampshire
GU34 4QE


Recycling of Electrical and Electronic Equipment

Kenwood is committed to minimise the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste, we encourage recycling, recovery and environmentally sound disposal. Our products are marked with the crossed out wheeled bin symbol to indicate that they must not be disposed of in domestic waste, instead they should be disposed of through an approved WEEE take back scheme.
Kenwood is a member of the Distributor Take-Back (DTS) scheme. This allows members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge. As a Manufacturer of electrical products, we are also members of the largest producer compliance scheme REPIC, who look after recycling the WEEE products on our behalf.

To find your nearest recycling sites contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.

Our Membership References:

DTS membership number:300596
PCS membership number:WEE/EC0057TS


Collection and Use of Information

When ordering item/s from this website we ask all users to provide contact information like name, shipping address, telephone number and financial information like credit card number and expiry date. This information is used for billing purposes and to fulfill customers' orders. This information will also be used in case of difficulty in processing an order.
We confirm that any personal information given to us by you will only be used by us and our merchandise fulfilment and technology partners to process your orders and to advise you of any new information relating to this website. If you do not wish to receive further information in this way, please tick the relevant box when you fill in your email address. Under no circumstances will your personal information be distributed to any other organisation.

Alterations / Notifications of Changes

We may amend this website and our services at any time and without notice to you. Your continued use of this site implies that you are bound by any updated version of this site.

Availability

We do not guarantee that our site will always be available. We may interrupt or restrict our service for emergency or routine maintenance and we may change or discontinue the availability of any content, goods or services at any time.

Content

Care has been taken to portray and describe the goods correctly and accurately, however we cannot take responsibility for slight variations in colour or style in actual goods supplied.
Price and availability information is subject to change without notice.
All rights, including copyright, in the content of this website are owned by the Kenwood
The contents of this website may not be copied, modified, downloaded or reproduced for any purpose without prior written permission from Kenwood , except for your own individual and non-commercial use.

Governing law and Jurisdiction

These terms and conditions should be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to these terms and conditions shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Your Privacy

When you make an online purchase with your personal information such as your name, address or credit card number is kept safe and secure. It is only used by Kenwood and its merchandise fulfilment and technology partners to complete your online purchase although your email address may be stored in order to advise you of new information concerning this Web site.
Some information about your IP address, Web browser, and computer operating system are automatically transmitted to our Web servers as an integral part of the operation of the Internet. Some of this information is used for demographic purposes as a technical resource to help us better serve our Web site visitors. We analyse this data for trends and statistics, and then we discard it. Our Web site logs are not personally identifiable and we make no attempt to link them with the individuals that actually browse the site.

Use of Cookies

Other information may be sent to your computer in the form of an Internet cookie to allow our Web server to better serve files to you. The cookie is stored on your hard drive, along with others sent from other Web sites. Our server may request that your computer return a cookie to it, so that it " remembers" you as a user, and can better serve you. These return cookies, which may contain information supplied by you, are never stored on our server. Your Web browser can be set to allow you to refuse cookies. This will not lessen your ability to enjoy this Web site in any way, though it may slow performance in some cases.

Email Lists

We and our merchandise fulfilment and technology partners maintain email lists of purchasers, to inform them of new information about this Web site. We do not sell, reuse, rent, lease, loan, trade or otherwise divulge the addresses on our lists to anyone. If you would prefer not to receive additional information from us on any matter relating to this Web site, please indicate this by ticking the relevant box when you fill in your email address.


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